Refund policy

SUPER CASTLE BAY HOUSE LLC
1050 Kingston Dr, La Habra, CA 90631, United States
Phone: +1 814-699-7202
Email: maoxinbao861752@outlook.com

Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must:

  • Be in the same condition in which you received it
  • Be unused or unworn
  • Include all original tags and accessories
  • Be returned in its original packaging
  • Include a receipt or proof of purchase

To request a return, please contact us at maoxinbao861752@outlook.com before sending your item back.

Items returned without prior authorization may not be accepted.

Return Address

Approved returns should be sent to:

SUPER CASTLE BAY HOUSE LLC
1050 Kingston Dr
La Habra, CA 90631
United States

Please wait until you receive return instructions from us before sending your package.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible.

Please include your order number and, where possible, photos or videos showing the issue. We will review your request and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Customized or personalized products
  • Perishable goods
  • Personal care or hygiene products where applicable
  • Hazardous materials or flammable products
  • Gift cards

Please contact us if you have questions about whether your item is eligible for return.

Sale and Promotional Items

Certain clearance or final-sale products may not be eligible for return unless otherwise required by applicable law.

Any applicable restrictions will be stated on the product page or at checkout.

Exchanges

The fastest way to receive a different item is to return the original item first. Once your return is approved, you may place a separate order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned products should generally be in their original condition, with original packaging, tags, and accessories, unless otherwise provided by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Contact Us

SUPER CASTLE BAY HOUSE LLC
1050 Kingston Dr
La Habra, CA 90631
United States

Phone: +1 814-699-7202
Email: maoxinbao861752@outlook.com